Privacy Policy

1. Who We Are

The responsible party for personal information collected via this website is:

2. What Personal Information We Collect

We may collect the following categories of personal information:

• Contact details — name, email address, phone number, when you reach out via email, phone, or any contact form on this website.
• Booking information — appointment preferences, availability and any information submitted through our third-party booking system (Calendly).
• Health information — if you voluntarily share symptoms, health history or concerns when making an enquiry. This is treated as special category data under POPIA and handled with the highest level of care.
• Usage data — pages visited, time on site, browser type and device, collected automatically via server logs. No third-party analytics tools (such as Google Analytics) are currently installed on this website.

3. Why We Collect Your Information

We collect personal information only for the following legitimate purposes:

• To respond to your enquiries and schedule consultations
• To provide and manage the services you request
• To send appointment confirmations and relevant health information (only when you have consented)
• To comply with our professional and legal obligations as a registered healthcare practitioner
• To improve the experience of this website

We will not use your information for any purpose incompatible with the reason it was collected.

4. Sharing of Personal Information

We do not sell, rent or trade your personal information to any third party. Information may be shared only in the following limited circumstances:

• Calendly — if you book a consultation through our website, your booking details are processed by Calendly. Please review Calendly's Privacy Policy.
• Legal obligation — where we are required by law, court order or regulatory authority to disclose information.
• Professional obligation — where disclosure is necessary in terms of Dr Lizelle's registration with the Health Professions Council of South Africa (HPCSA).

5. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. Health-related information shared via email or phone is treated as confidential in line with our professional obligations.

Please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Medical records are retained in accordance with HPCSA guidelines. General enquiry correspondence is deleted after a reasonable period if no ongoing relationship is established.

7. Cookies

This website does not currently use tracking cookies or third-party advertising cookies. Basic session functionality may use technically necessary browser storage. You can adjust cookie settings in your browser at any time.

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal and professional retention obligations)
• Object to the processing of your information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at drnortje@gmail.com.

Information Regulator (South Africa):
www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za

9. Third-Party Links

This website may contain links to third-party websites (such as Facebook or Calendly). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of this website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: